Support Autopilot
Coming soonStop typing the same "where is my order" reply
Support Autopilot reads incoming customer questions, looks up the order in Shopify and writes the reply for you. You keep the tricky conversations and stop answering the same shipping question twenty times a week.
What it does
Order-aware replies
Each reply uses the customer's actual order, including what they bought and the tracking number.
Review before sending
Keep every reply as a draft you approve, or let routine questions go out on their own once you trust it.
Your tone, your policies
Add your return policy, shipping times and a few sample replies, and the drafts stick to them.
Hands off the hard ones
Angry customers, refunds over a set amount and anything it isn't sure about get flagged for you instead of answered.
Reply log
Every question and answer is saved, so you can see what customers ask most and fix the cause.
How it works
- 1
Connect your store
Sign in with Shopify so replies can see order details.
- 2
Add your policies
Paste in your shipping, returns and FAQ info.
- 3
Let it draft
New questions get a ready-to-send reply. Approve it or edit it.
Prefer to build it yourself?
Kill Your Support Tickets on Autopilot
Our ebook walks through the n8n workflows behind this kind of automation, step by step.
Read about the ebook ($17) arrow_forwardQuestions
Will it send anything without my approval?
Not unless you turn on auto-send. By default every reply waits for you.
What counts as a reply on the free plan?
Each drafted answer counts as one. You get 10 a month for free.
Does it work in other languages?
English is supported at launch. More languages are on the list.
Can I cancel anytime?
Yes. It's billed monthly and you can cancel from your account settings.
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Try Support Autopilot on your own store
Create an account, connect Shopify, and start on the free plan.
Start free arrow_forward